Frequently Asked Questions

What are the current plans available to All-Access members?

10k

13.1

26.2

45 min

1:20

2:30

5:00

42 min

1:15

2:15

4:45

39 min

1:10

2:00

4:30

36 min

1:05

1:50

4:15

33 min

60 min

1:40

4:00

30 min

55 min

1:30

3:45

27 min

50 min

3:30

24 min

45 min

3:10

21 min

ULTRA Run Plans: 50K and 50 Mile

Do you offer refunds?

No. Due to the all-inclusive, all-access nature of the ASHKICKN membership, we do not offer refunds. If there is an extenuating circumstance, please email customer service.

Are results guaranteed?

Results are not guaranteed. They are earned!

Which charities do you support?

We don't actively promote or donate to any specific charity. We try to identify specific families that need help due to sudden events like medical emergencies or the like. For transparency and when appropriate, we'll share where and to whom we donate funds.

How do I switch plans?

If you want to switch or upgrade your plan from the monthly Daily ASHKICKN to the Annual Daily ASHKICKN or to the ALL-ACCESS plan, simply go to the membership page on ASHKICKN.com and select the plan you want and follow the prompts.

How often are new workouts and plans added?

ALL-ACCESS Plan:
Plans are added on a monthly basis. If you want to request a specific plan, please email aidstation@ashkickn.com and we’ll do our best to accommodate.
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Daily ASHKICKN:
New workouts are added 5 days a week. Here’s the typical schedule:
• Workouts on Monday, Tuesday, Wednesday, Friday, and Saturday
• Thursday is a designated ‘active-recovery’ day with suggestions
• Sunday is a designated ‘rest-day’

Can I use the ASHKICKN app on multiple devices?

Yes, you can use the app on multiple devices; however, you’d have to log in with the same email as only one license is granted per membership.

Can I pause or put my membership on hold?

No, our technology doesn’t allow pauses or holds. If you suffered an injury or other circumstance, please contact aidstation@ashkickn.com to figure out how to best support you.

What kind of equipment do I need to complete the workouts in the ASHKICKN app?

ALL-ACCESS: All race plans can be performed outside so technically no equipment is required. However, we do suggest having access to a treadmill, an indoor cycle or bicycle, a lap pool (for triathlon plans), and weight equipment. If a plan requires specific equipment, it will be noted in the plan description found by ‘clicking’ on the plan and reading ‘plan description’

How do I know which training plan is right for me?

ALL-ACCESS: Every plan has a plan description with a recommended fitness level to complete that specific plan. We recommend selecting a plan that matches your current fitness level while also selecting one that will challenge you. If you need help selecting the correct plan, please email aidstation@ashkickn.com

Can I track my progress and results with the ASHKICKN app?

Yes. We recommend logging your time and distance within the app as well as adding specific workout notes at the completion of your workout.

Where do I find the exclusive partner discounts?

Exclusive partners and their discounts can be found within the app on the ‘resource’ tab.

I’m taking a break from racing, how do I access the Daily ASHKICKN workouts?

Click on your profile in the upper right hand corner of the app. Select the ‘Daily ASHKICKN Workouts’ link and click follow. The Daily ASHKICKN workouts will now appear in your calendar.

Can I repeat the Daily ASHKICKN workouts?

Yes. Once the workouts are live in your calendar, you can repeat the workout or go back into your calendar and select past workouts to repeat.

When are the Daily ASHKICKN workouts released?

The Daily ASHKICKN workouts are released on Sunday for the upcoming week. We suggest following them as they are listed in the calendar. We know life gets in the way sometimes, so if needed, you can move workouts to other days by selecting the 3 dots to the right side of the workout and following the on-screen prompts.

Frequently Asked Questions

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